FAQ

🏔️ Products & Equipment

What types of ski equipment do you specialise in?

We focus on premium alpine ski equipment including bindings, ski and boot spares from leading brands like Atomic, Dalbello, Dynafit, Fischer, Head, and Garmont. We also stock freeride and big mountain skis, along with specialised heated clothing and accessories.

Do you carry complete ski setups or just spare parts?

While we specialise in spare parts and components for bindings and boots, we also offer complete freeride skis and binding systems. Our expertise lies in helping you maintain and upgrade your existing equipment with genuine spare parts.

Are your products genuine manufacturer parts?

Absolutely. All our products are authentic manufacturer spares and components, ensuring perfect compatibility and performance with your existing equipment.

🚚 Delivery & Shipping

What delivery options do you offer?

We provide two main shipping methods:
• Standard Shipping (£12.95) via DHL or FedEx – 10-15 business days after dispatch
• Free Shipping (orders over £50) via EMS – 15-25 business days after dispatch
All orders are processed within 1-2 business days.

Do you ship internationally?

Yes, we ship worldwide from our London facility, though we currently cannot deliver to some Asian countries and certain remote regions. International customers are responsible for any import duties, taxes, or customs clearance fees.

How can I track my order?

Standard Shipping orders include full tracking via DHL or FedEx, while Free Shipping orders offer basic tracking through EMS. You’ll receive tracking information via email once your order is dispatched.

When should I order for peak season trips?

During peak season (October-January), we recommend ordering at least 4-6 weeks before your planned trip to account for potential delays and ensure your equipment arrives in time for your mountain adventure.

💳 Payments & Accounts

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are processed securely in British Pounds (£).

Is my payment information secure?

Yes, we use industry-standard encryption and security measures to protect your payment information. We never store sensitive payment details on our servers.

Do I need to create an account to order?

While you can checkout as a guest, creating an account allows you to track order history, save preferences, and enjoy faster checkout for future purchases.

↩️ Returns & Exchanges

What is your returns policy?

We accept returns within 15 days of receiving your order. Items must be in original, unused condition with all packaging intact. Please review our complete Returns Policy for detailed instructions.

What if I receive the wrong item or a defective product?

If there’s an error with your order, please contact us immediately at [email protected]. We’ll arrange a return and replacement at no cost to you.

Can I exchange items for different sizes or models?

Exchanges are subject to product availability. Please contact our customer service team who will be happy to assist with exchange requests.

🔧 Technical Support & Compatibility

How do I know if spare parts are compatible with my equipment?

Our product descriptions include compatibility information, but we recommend contacting our specialist team if you’re unsure. As experienced skiers ourselves, we can help ensure you order the correct components for your specific bindings or boots.

Do you provide installation guidance for binding components?

While we provide general compatibility information, we recommend professional installation for binding components to ensure safety and optimal performance. We’re happy to advise on technical specifications and requirements.