Our Commitment to Your Satisfaction

At Ski Equipment UK Store, we understand that having the right gear is as crucial as perfect snow conditions. As fellow skiing enthusiasts, we’re committed to ensuring you’re completely satisfied with your purchase. If your equipment doesn’t meet your expectations, we’re here to help with a straightforward returns and exchanges process.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to inspect your gear and ensure it meets your requirements for the slopes.

Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

  • Item must be in original, unused condition
  • All original tags and packaging must be intact
  • Product must be in resalable condition
  • Proof of purchase (order number) is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Heated Clothing & Accessories (Heated Ski Gloves, Heated Ski Socks, Heated Clothing) – Due to intimate nature and electrical components
  • Ski Boot Spares (Atomic, Dalbello, Dynafit, Fischer, Head, Garmont) – Specialized components that may have been installed or fitted
  • Binding Spares & Components (Binding Freedom, Binding Spares) – Safety-critical components that may have been installed
  • Any items that show signs of use, installation, or damage

Step-by-Step Return Process

Step 1: Request Authorization

Before sending anything back, please contact our customer service team to request a Return Authorization (RA) number. Unauthorized returns cannot be processed.

Step 2: Prepare Your Return

Package the item securely in its original packaging, including all accessories and documentation. Include a copy of your order confirmation or packing slip.

Step 3: Ship Your Return

Send your return package to our warehouse address. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

Return Address:
Ski Equipment UK Store Returns
73 Charlotte St
London, GB EC3R 1TI

Step 4: Processing

Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange according to your preference.

Refund Timeline & Methods

We aim to process refunds as quickly as we’d want ours processed after a long day on the mountain:

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Refunds will be issued to your original payment method
  • Timeline:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
    • PayPal: 3-5 business days to reflect in your account
  • Original shipping costs are non-refundable

Exchange Process

Prefer a different size or product? Exchanges follow the same process as returns. Please indicate your preferred exchange item in your return request. If the exchange item differs in price, we’ll process the appropriate refund or charge the difference.

Return Request Template

Use the following template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ski Equipment UK Store Team, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) to Return: [Product Name(s) and SKU if available] Reason for Return: [Please specify – Size, Damaged, Wrong Item, etc.] For exchanges, I would like to exchange for: [Preferred exchange item details] I confirm that the item(s) are in original, unused condition with all tags and packaging intact. Please provide Return Authorization details and instructions. Thank you, [Your Name] [Your Email Address] [Your Phone Number]

Need Help?

Our team of skiing enthusiasts is here to assist you with any questions about returns or exchanges. Contact us at:

📧 Email: [email protected]

We typically respond within 24-48 hours during business days.

At Ski Equipment UK Store, we’re committed to ensuring your experience with us is as reliable as your favorite ski equipment. Thank you for trusting us with your gear needs!