Shipping & Returns

Our Commitment to Your Satisfaction

At Ski Equipment UK Store, we understand that reliable gear is as essential as perfect powder. As fellow skiing enthusiasts, we’re dedicated to ensuring your complete satisfaction with every purchase. Our streamlined shipping and returns processes are designed to get you on the slopes with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days of payment confirmation. During peak season (November-January), please allow up to 3 business days for processing.

Shipping Methods & Timeframes

Shipping Method	Cost	Delivery Time	Carrier	Best For
Standard Shipping	£12.95	10-15 business days after dispatch	DHL or FedEx	Reliable, tracked delivery
Free Shipping	FREE (orders over £50)	15-25 business days after dispatch	EMS	Budget-friendly option

Returns & Exchanges Policy

Returns Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to inspect your equipment and ensure it meets your skiing requirements.

Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in original, unused condition
• All original tags and packaging must be intact
• Product must be in resalable condition
• Proof of purchase (order number) is required
• No signs of use, installation, or damage

Step-by-Step Return Process

Step 1: Request Authorization

Before sending anything back, please contact our customer service team to request a Return Authorization (RA) number. Unauthorized returns cannot be processed.

Step 2: Prepare Your Return

Package the item securely in its original packaging, including all accessories and documentation. Include a copy of your order confirmation or packing slip.

Step 3: Ship Your Return

Send your return package to our warehouse address. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

Return Address:
Ski Equipment UK Store Returns
73 Charlotte St
London, GB EC3R 1TI

Step 4: Processing

Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange according to your preference.

Refund Timeline & Methods

We aim to process refunds as quickly as we’d want ours processed after a long day on the mountain:

• Processing Time: 3-5 business days after we receive and inspect your return
• Refund Method: Refunds will be issued to your original payment method
• Timeline:
  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Original shipping costs are non-refundable

Exchange Process

Prefer a different size or product? Exchanges follow the same process as returns. Please indicate your preferred exchange item in your return request. If the exchange item differs in price, we’ll process the appropriate refund or charge the difference.

At Ski Equipment UK Store, we’re committed to ensuring your experience with us is as reliable as your favorite ski equipment. Thank you for trusting us with your gear needs!